Refund policy

Contact

For any return or refund request, email terriblemaps@gmail.com

with your order number and photos of any issue.

Faulty or Incorrect Items

If you receive an item that is faulty or incorrect, contact us as soon as possible (ideally within 30 days of delivery) so we can resolve it quickly.
If the issue is confirmed, we will replace the item or issue a refund.
Nothing in this policy limits any consumer rights that may apply in your country.

Non-Returnable Items

Our products are made on demand, so we do not accept returns or exchanges for:

  • change of mind

  • ordering the wrong size or colour

  • buyer’s remorse

  • any item that is not faulty or incorrect

Digital products and gift cards are non-refundable once delivered or accessed.

EU/UK Right to Cancel

Customers in the EU and UK have a 14-day right to cancel orders for eligible, unused, non-custom products.
(Made-to-order items that are customised or personalised are exempt where permitted by law.)

If you exercise this right:

  • You must notify us within 14 days of receiving the goods.

  • Items must be returned in their original condition.

  • You are responsible for return shipping.

  • We refund the product price and the original standard shipping cost once the return is received and inspected.
    Digital goods are excluded where cancellation rights do not apply.

Return Shipping Costs

If an item is faulty or incorrect, we cover return shipping or may resolve the issue without requiring a return.
If you are returning an item under an applicable legal cancellation right, you are responsible for the return shipping cost.
We recommend using a trackable shipping service, as you are responsible for the item until it reaches us.

Refunds

Refunds are issued to your original payment method once the issue is confirmed or (where a return is required) after the item is received and inspected.
Processing times vary depending on your payment provider or bank.

Additional Notes

We rely on on-demand production partners to fulfil orders, but we remain responsible for resolving any issues with your order.
Nothing in this policy affects any consumer rights that may apply in your jurisdiction.