Shipping policy

Processing Times

All products are made on demand.
Production times vary depending on the item and fulfilment location.
You will receive a shipping confirmation email as soon as your order has been dispatched.
Some items in the same order may ship separately.

Shipping Times

Estimated delivery times are shown at checkout.
These estimates are provided by carriers and are not guaranteed.
Delays caused by customs, carriers or other external factors may extend delivery times.

Tracking

Tracking is provided for most orders.
The availability and level of tracking may vary depending on the destination and carrier.

Customs, Duties & Taxes

International shipments may be subject to import taxes or customs fees.
These charges are the responsibility of the buyer.

Incorrect or Incomplete Addresses

Please ensure your shipping address is complete and accurate.
Orders shipped to an incorrect or incomplete address cannot always be rerouted.
If an order is returned to us, we can reship it once the correct address is provided.
Additional shipping costs may apply.

Delivered but Not Received

If a shipment is marked as delivered but you cannot locate it, please check with neighbours or your local carrier office.
We will assist where possible, but we cannot replace orders that are marked as delivered by the carrier.

Damaged, Missing or Lost Orders

If your order arrives damaged or does not arrive, email terriblemaps@gmail.comwithin 30 days of the estimated delivery date with photos (if applicable).
We will replace or refund the item according to our Refund Policy.

Fulfilment Partners

Our products are printed and shipped by trusted third-party fulfilment partners.
We remain responsible for helping resolve any issues with your order.